Refund policy
At RoadDemon, we want every customer to feel confident buying from us. This policy explains how claims, refunds, and replacements work. Please read it before contacting us.
90-Day Claim Window
You have 90 days from the date your order is delivered to report an issue and request a refund or replacement. This gives you plenty of time to install your headlights, test them out, and make sure everything works as expected.
You Don't Need to Ship Anything Back
To keep things fast and simple, we do not require you to send the product back to us. Here's how it works:
- Email us at Roaddemonn@outlook.com within 90 days of delivery.
- Include your order number, a description of the issue, and clear photos or a short video showing the problem.
- Our team reviews your claim and responds within 2 business days.
- If approved, we issue a full refund or send a free replacement, at our discretion — no return shipping needed.
What's Covered
- The item arrived damaged or defective.
- You received the wrong item.
- The item is materially different from what was described on the product page.
- Your order was lost in transit, confirmed by the carrier's tracking information.
What We Need From You
Because we don't require physical returns, photo or video evidence is required for every claim. This protects both you and us, and lets our team resolve issues quickly and fairly. Claims submitted without evidence, or where the evidence doesn't match the reported issue, may be delayed or declined pending more information.
How We Review Claims
Every claim is reviewed individually. RoadDemon reserves the right to:
- Request additional information or evidence before approving a claim.
- Decline claims that show signs of misuse, damage caused after delivery, or abuse of this policy (including repeated claims from the same customer or evidence inconsistent with carrier tracking data).
- Offer a partial refund, store credit, or replacement instead of a full refund, depending on the issue.
- Limit the number of courtesy resolutions provided to a single customer.
What's Not Covered
- Claims submitted more than 90 days after delivery.
- Claims with no supporting photo or video evidence.
- Damage caused by improper installation, misuse, normal wear and tear, or modification after delivery.
- Change of mind, or choosing the wrong color pattern at checkout — unless the item is also defective or significantly different from what was ordered.
- Compatibility issues not disclosed to us before purchase (for example, golf cart voltage systems requiring a reducer — this is noted on our product pages).
Refund Processing Time
Once a claim is approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it to your account. If more than 15 business days have passed since approval and you still haven't received your refund, contact us at Roaddemonn@outlook.com.
Shipping Delays & Non-Delivery
Orders are processed in 1–3 business days and typically arrive within 4–8 business days after that. If your order hasn't arrived within a reasonable window beyond our stated estimate, contact us first so we can investigate with the carrier. If your shipment is confirmed lost, you're entitled to a full refund or a free replacement under this policy.
Your Right to Dispute
If you have any concerns about your order, we ask that you reach out to us directly at Roaddemonn@outlook.com before opening a payment dispute or chargeback with your bank. Most issues can be resolved faster this way, and it helps us keep offering generous policies like this one.
Contact Us
Questions about this policy or need to start a claim? Email us anytime at: Roaddemonn@outlook.com
This policy does not affect any non-waivable consumer protection rights you may have under the laws of your state or country of residence.