Shipping policy
No Waiting, No Surprises
We want you to know exactly what to expect from the moment you place your order until it arrives at your door. Here's a clear breakdown of our timelines.
Order Processing Time
Once your order is placed, our team prepares it for shipment within 1–3 business days. This includes quality checks and packaging before it's handed off to the carrier. Orders placed on weekends or holidays begin processing the next business day.
Shipping Transit Time
After your order ships, transit typically takes up to 17 business days, depending on your location and the carrier's route.
Total Estimated Delivery Time
Combining processing and transit, most orders arrive within 20 business days from the date you place your order.
A Quick Note on Timing
The vast majority of orders arrive right on schedule. That said, shipping is a process that involves multiple carriers, customs checkpoints, and regional distribution centers — so occasional delays of a few extra days can happen from time to time due to high order volume, holiday season traffic, weather, or customs processing. If your package is running slightly past our estimated window, this is normal and doesn't necessarily mean something is wrong — we appreciate your patience while it makes its way to you.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey in real time.
If Your Order Is Significantly Delayed
If your order has not arrived within 15 days beyond our estimated delivery window (35 days total from your order date), please reach out to us at Roaddemonn@outlook.com. We'll investigate with the carrier right away. If your shipment is confirmed lost or unreasonably delayed, you're entitled to a refund or replacement under our Return & Refund Policy.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase, based on your order and delivery location.
Address Accuracy
Please make sure your shipping address is correct and complete at checkout. RoadDemon is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at Roaddemonn@outlook.com so we can try to correct it before it ships.
Questions?
If you have any questions about your shipment, email us anytime at Roaddemonn@outlook.com — we're happy to help.